|Whats New > Kits|
|You'll be glad to know All kit sales are FINAL once the kit has been shipped. Nobody wants to purchase and receive an opened, used, or rifled through kit. We assure this by not accepting returns on kits. In addition, we cannot afford to ship kits back and forth enabling the unscrupulous to copy plans or remove needed parts. Unfortunately, this does occur. If we accepted a kit in return, we would have to go through the kit piece by piece to be certain we are not sending a kit with missing parts to another modeler or dealer. As you might expect, we have no desire to do this. If you need plans or parts, contact the manufacturer directly. If you cancel the order for any reason after the kit has been shipped, there is a 15% restocking fee plus all actual shipping costs (both ways). |
Should your kit(s) arrive damaged, YOU MUST REFUSE IT BEFORE OPENING. Simply mark it "REFUSED" and your mail person will return it to us at no charge to you. Damaged shipments that are refused and returned unopened will be replaced. Where possible we will assist you with obtaining missing parts or materials should you find they are needed. However, once accepted and opened, it is yours. If you want to inspect a kit to decide if you'd like to build one, you are encouraged to visit our office 9AM-5PM Monday-Friday, or ask your local hobby shop to order it in for you. Excuses that have been used in the past are "2 sticks are broken in the kit so I want to return it." Excuse for a 8 foot $450 Flair Stearman Bipe, "The kit has many many parts, I thought it would be a simple kit." Excuse for a Flair Folker Tri-Plane. "This kit from England is in metric and the wood is metric, I'd have a hard time identifying the sticks in metric." All I can say to this is "Duhhhhh!"